Privacy Policy
What information GlamGo collects, why we collect it, and how we help protect it.
1. Introduction
Welcome to GlamGo.
GlamGo is a platform designed to help people discover beauty looks, find inspiration, and book appointments with independent beauty providers in a simple, modern, and convenient way.
We collect only the information reasonably necessary to provide the GlamGo experience, facilitate bookings, personalize recommendations, support beauty providers in filling their schedules, process authorized booking-related charges, and maintain a safe and trusted community.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when we may share it, and how we help protect your information. By using GlamGo, you agree to the practices described in this Privacy Policy.
2. Our Commitment
At GlamGo, we believe discovering and booking a beauty look should feel inspiring, simple, and secure.
We are committed to collecting only the information necessary to operate the platform, support bookings, improve recommendations, protect users, and create a trusted experience for both clients and beauty providers.
We do not sell your personal information to third parties.
3. Information We Collect & Why
Client Account Information
We may collect your name, email address, phone number, profile photo if you choose to add one, and basic account information.
We use this information to create your account, confirm appointments, send booking updates, and help beauty providers identify and communicate with you regarding your appointment.
Beauty Provider Account Information
For beauty providers, we may collect information such as professional name, business name, profile photo, service location or service area, availability, beauty looks, service descriptions, pricing, portfolio content, client bookings, appointment history, and reviews.
We use this information to help providers showcase their work, receive bookings, manage their schedule, organize client appointments, and grow their business through GlamGo.
Booking Information
We may collect information related to your reservations, appointment history, selected beauty providers, selected looks, appointment details, and appointment status.
We use this information to manage bookings, support client-provider communication, keep appointment records, and help both clients and providers have a smoother booking experience.
Payment Information
We may collect payment-related information to secure reservations and process authorized booking-related charges, including late cancellation fees and No-Show fees as described in GlamGo's Terms & Conditions. Payment information may be securely processed by trusted third-party payment providers.
Preferences & Activity
We may collect information such as saved looks, favorites, reactions, reviews, ratings, photos, comments, and content you choose to share within GlamGo.
We use this information to personalize recommendations, show you beauty looks that better match your preferences, improve discovery, and help other users find real inspiration.
Location Information
With your permission, we may use your approximate location to show nearby beauty providers and provide recommendations that are more relevant to you.
Informed Consent Forms
All services available through GlamGo require acceptance of an informed consent form before an appointment.
We may store information provided through these forms, including Health Check responses, acknowledgements, and electronic signatures.
This information helps support informed decision-making and contributes to a safer, more personalized experience for clients and beauty providers.
Relevant Safety & Preference Information
Information you provide about allergies, sensitivities, contraindications, preferences, or important service notes may be shared with the beauty provider related to your appointment when needed for your safety, comfort, or service personalization. For example, if you disclose an allergy or sensitivity, that information may help the provider better prepare for your appointment.
Technical Information
We may collect limited technical information necessary to keep GlamGo secure, reliable, and functioning properly across devices.
4. How We Support Client-Provider Relationships
GlamGo is designed to help beauty providers manage and strengthen relationships with their clients.
We may use booking history, appointment timing, and service information to send appointment reminders, maintenance reminders, refill reminders, or rebooking suggestions related to a provider you previously booked with.
The goal is to make it easier for clients to maintain their beauty looks and for providers to build long-term client loyalty.
5. Sharing Information
We may share limited information when necessary to operate the platform and support bookings.
For example:
- With the beauty provider related to your appointment, including appointment details, client name, relevant contact information, consent form status, and service-related notes needed for safety or personalization.
- With clients, when showing provider profiles, beauty looks, availability, pricing, service details, location or service area, and reviews.
- With technology partners that help operate GlamGo.
- With payment processing providers.
- When required by law.
- To protect the rights, safety, and integrity of GlamGo, its users, or others.
We do not sell personal information to third parties.
6. Reviews, Photos & User Content
Users may publish reviews, ratings, photos, and other content within GlamGo.
Reviews on GlamGo are intended to reflect genuine client experiences related to beauty looks and appointments.
By sharing content on the platform, you grant GlamGo a non-exclusive, worldwide, royalty-free license to display and promote such content within the platform and in marketing materials related to GlamGo.
You retain ownership of the content you create and share.
7. Informed Consent Forms
All services available through GlamGo require acceptance of an informed consent form before an appointment.
These forms are provided by GlamGo and are designed to help users understand important information related to the selected service before proceeding.
Acceptance of informed consent forms helps protect the client, the beauty provider, and GlamGo by documenting that relevant information was presented, reviewed, and accepted before the service takes place.
Users are responsible for providing accurate, complete, and current information.
8. Platform Nature
GlamGo is a technology platform.
GlamGo helps users discover beauty looks, find inspiration, and book appointments with independent beauty providers.
Services are performed directly by independent beauty providers, who are solely responsible for service delivery, results, warranties, and customer care.
9. Data Security & Retention
We implement reasonable measures designed to help protect the information we collect.
However, no system can guarantee absolute security, and no method of transmitting information over the internet is completely secure.
We retain information only for as long as reasonably necessary to operate the platform, maintain booking records, comply with legal obligations, resolve disputes, prevent fraud, and protect the integrity of GlamGo and its users.
10. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Update your account information.
- Request deletion of certain information.
- Withdraw certain consents when legally permitted.
You may also request deletion of your account at any time.
Certain information may be retained when necessary to comply with legal obligations, resolve disputes, prevent fraud, maintain booking records, or protect the integrity of the platform.
11. Age Requirement
GlamGo is intended only for individuals who are at least 18 years old.
By using the platform, you confirm that you are at least 18 years of age.
12. Changes to This Policy
GlamGo may update this Privacy Policy from time to time.
The most current version will be available within the platform and becomes effective upon publication.
Continued use of GlamGo constitutes acceptance of any updates.
13. Contact Us
If you have questions about this Privacy Policy or how your information is handled, you may contact GlamGo through the official contact channels available within the platform.
By using GlamGo, you acknowledge that you have read, understood, and accepted this Privacy Policy.